Returns Policy
Last updated 10/01/24
Eligibility for Returns
Unworn Products:
We accept returns for unworn products, or in the rare instance that you have received an incorrect order. Please return to us within 7 days of receiving your order.
Non-Returnable Items:
Refunds cannot be initiated if the straps around the wefts have been cut off or if the bundles are unravelled/cut. We uphold strict hygiene standards and adhere to supplier protocols, therefore, we do not accept returns on used hair or custom orders.
Please note that extended frontals, being custom-made and requiring additional time for production, cannot be returned to our factory.
Initiating a Return
Contacting Customer Service:
To initiate a return, please contact our contact service team at Herahair@hotmail.com. Please provide your order number, the items you wish to return and the reason for your return.
Authorization:
Please wait for authorization from our customer service team before returning your order. Unauthorized returns may not be accepted.
Return Shipping
Customer Responsibility:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.